Top 5 Questions

1. What is your Return & Exchange Policy?
   Worried they might not like it? Don't be. We have made our Return & Exchange Policy as easy as possible for you and your recipient.
   
   Extended Holiday Return Policy - 2009
   To make your holiday shopping a bit less stressful, any experience or gift certificate purchased between November 15, 2009 and December 31, 2009 can be returned through January 31, 2010 free of charge. All other return policies apply.
   
   Experience Exchange Policy
   Recipients may exchange any un-booked experience at any time prior to the Experience Certificate expiration date FREE OF CHARGE. Booked Experiences must be exchanged outside of the posted cancellation policy for that particular experience.

   Should the recipient choose to exchange for a more expensive experience they will simply need to pay the difference in cost. Should they exchange for a less expensive experience they will be given a store credit at Cloud 9 Living.

   
   
2. Do I have to select a booking date at the time of purchase?
   No. You may purchase any of our experiences without scheduling a specific date. Your recipient will have up to one year to choose a date and time convenient to them.
3. When will my gift arrive?
   We offer a variety of shipping options for you to choose from so that your gift arrives exactly when you need it.
   
   Email Certificate  (immediate delivery)....................FREE
   Printable Certificate  (print after checkout)...............FREE
   Gift Box options:
   FedEx Ground  (4-7 business days).........................$9.00
   FedEx 3 Day  (3 business days)..............................$16.00
   FedEx 2 Day  (2 business days)..............................$21.00
   FedEx Overnight  (next business day by 3:00pm).....$35.00
   
4. What is included in the Gift Box?
   Our Gift Box includes the following:
   
   

   • Personalized Message Card
   • Experience description card
   • DVD which shows a sample of our experiences
   • Brochure about Cloud 9 Living and our experiences

   
   To see a sample of our Gift Box, please click here.
5. How can I track the delivery of my Gift Box or Email Certificate?
   If you chose to deliver a Gift Box, you will receive a Shipping Confirmation email once it has shipped. This email will include a FedEx Tracking # which can be entered at www.fedex.com track your package.
   
   If you chose to deliver an Email Certificate, it should have been delivered immediately to the email address you entered during checkout. If you do not see the Email Certificate in your In Box, please check you Bulk / Spam folder, as depending on the level of security filters you have in place it may have ended up there. If you would like the Email Certificate to be redelivered, please call us.
   
   *Please remember to add info@cloud9living.com to your safe sender list to ensure our emails are delivered directly to your In Box.