- Finding the Perfect Gift
- Checkout Sequence
- Booking your Cloud 9 Living Experience
- Returns, Exchanges, and Cancellations
- Additional Information
Finding the Perfect Gift
How do I find the perfect gift?
Use our Experience Finder to narrow your search by region, category and/or price to find the perfect experience gift.If you can't decide exactly which experience to buy, try one of our "9 Levels of Cloud 9" Gift Certificates and let the recipient to select the experience of their choice. This is the perfect gift idea if you can't decide on which specific experience to give.
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Can I buy multiple gifts at the same time?
Yes. Whether you are buying for multiple recipients or buying multiple experiences for one lucky person, you can buy all of your gifts during one transaction. During the checkout process, you will be able to customize each gift with a message for the recipient, and can select multiple locations for shipping.[ back to top ]
Are there any restrictions that need to be considered before purchasing an experience?
Certain experiences have specific requirements for participation; such as age, height, weight, health or other factors. This information is provided on the experience detail pages, and is also proivded to the recipient during the booking process. Cloud 9 Living does its best to include all restrictions or requirements on each experience detail page; however, we cannot take responsibility for any inaccuracies, so please contact us with any questions if you are unsure of certain restrictions for a specific experience. It is the responsibility of the recipient to comply with all necessary requirements prior to participating in an experience. Cancellations made as a result of the inability to meet the service provider’s requirements are non-refundable.[ back to top ]
Now that I am finished shopping, how do I checkout?
When you are finished shopping, click on View Cart in the top navigation to view your shopping cart details. Assuming there are no changes, click Checkout and follow the steps to complete your purchase.[ back to top ]
Checkout Sequence
Is my personal information safe when shopping?
Yes. Cloud 9 Living is committed to providing a safe and secure online shopping experience for our customers. We use Verisign technology to ensure the safety of your personal information. For additional information on the security of your personal information, please read our Privacy Policy.[ back to top ]
What is included in the Cloud 9 Living Gift Box?
Each gift box includes the following:- Gift Certificate
- DVD which shows a sample of our experiences
- Personalization Message Card
- Brochure about Cloud 9 and our experiences
- Experience Description Card which describes what has been given
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What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover Cards.[ back to top ]
What are my shipping options and costs?
We ship all of our gift packages FedEx. During checkout you can choose from the following shipping options:- Email Certificate FREE
- Printable Certificate FREE
- FedEx Ground $9.00
- FedEx 3 Day $13.00
- FedEx 2 Day $18.00
- FedEx Overnight $29.00
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This is a last minute gift; can I send an email certificate to my recipient?
Yes. For those of us who wait until the last minute to shop, Cloud 9 can send an email gift certificate. The certificate can either be delivered to you or the recipient and will have the same functionality and regulations as a regular Cloud 9 Living Gift Certificate.[ back to top ]
Can I send a customized message with each gift I buy?
Yes. You can include a customized message with every gift you purchase. This can be done during the checkout process on the shipping information page.[ back to top ]
How do I track my order?
Once you have completed your order, you will receive an order confirmation email showing the details of your purchase. If you chose to ship a gift box, you will receive a shipping confirmation email once the package has shipped which will include your FedEx tracking number. All packages can be tracked online at www.fedex.com.[ back to top ]
Booking your Cloud 9 Living Experience
How do I Book my Cloud 9 Living Experience?
It's as easy as 1,2,3!Step 1: Go to www.cloud9living.com
Step 2: Click on the "Redeem Gift" button
Step 3: Follow the simple instructions to submit your desired experience and booking dates, and a Cloud 9 Living representative will verify availability and contact you shortly.
Note: All bookings must be made through Cloud 9 Living.
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Is there an expiration date for my Cloud 9 Living Experience or Gift Certificate?
Yes. Your Cloud 9 Living Experience or Gift Certificate has an expiration date of one (1) year from the date purchased, except in states where prohibited by law. You must schedule your experience before the expiration date. However, please note, if you schedule your experience for a date after your expiration date, you will be responsible for any difference in price. The expiration date can be found on the Gift Certificate from your original gift package or at www.cloud9living.com in your account summary. All Experiences and Gift Certificates are considered purchased in the state of Colorado and are subject to Colorado law.[ back to top ]
Can I extend the expiration date on my Cloud 9 Living Gift Certificate?
Yes. To extend the life of your Experience or Gift Certificate, please contact a customer service representative at 1-866-525-6839. Extensions must be requested prior to your original expiration date. All extensions will be subject to a $50 administrative fee and can be extended for a period of 3 months from the original expiration date. Your Experience or Gift Certificate will be converted to a monetary amount (based on the value of the original purchase) and you will be able to apply that amount towards the booking of any active experience listed on www.cloud9living.com.[ back to top ]
Can I combine multiple gift cards?
Yes. To combine multiple gift certificates, please contact a customer service representative at 1-866-525-6839. The total value of the gift certificates you wish to combine will be totaled, and can be used towards the booking of any experience.[ back to top ]
What if I book an experience that is less in value than my certificate?
Any remaining value will be issued in the form of a new gift certificate. You will find this new certificate in your Account Summary and will be able to apply it towards the booking of any experience on the website. The new certificate will have the same terms as the original certificate.[ back to top ]
What dates are available for my experience?
Certain experiences are offered daily. Others are offered only on specific dates or during specific seasons.The dates available for each experience are found on the experience detail page.
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Returns, Exchanges, and Cancellations
Do You Allow For Refunds?
Refunds are allowed within 30 days of purchase. All refunds must be requested by the original purchaser and all monies will be remitted only to the original purchaser in accordance with the original payment method. No refunds shall be permitted once a Cloud 9 Experience is booked in accordance with booking requirements found at www.cloud9living.com.EXTENDED HOLIDAY RETURN POLICY 2009: Experiences or Gift Certificates purchased between November 15, 2009 and December 31, 2009 can be returned through January 31, 2010 free of charge. All other return policies apply.
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Can I exchange the experience I've been given for another one?
es. You can exchange the experience you have been given for a different one. Unbooked experiences can be exchanged at any time prior to the Experience or Gift Certificate expiration date FREE OF CHARGE. Booked Experiences can also be exchanged FREE OF CHARGE but must be exchanged outside of the posted cancellation policy found on the relevant Experience Detail page at www.cloud9living.com.If the experience you are exchanging for costs more than your original, you will be required to pay any difference in cost. If your new experience costs less than your original, you will be issued a new certificate with the remaining value which can be applied towards the booking of any experience on the website. This new certificate will have the same terms as the original certificate.
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What If I Book An Experience, But Have To Cancel?
Once you have received a booking confirmation, cancellations and rebooking are allowed up to fourteen (14) days prior to the Experience, unless otherwise noted at www.cloud9living.com for a particular Experience.[ back to top ]
Additional Information
May I transfer my Gift Certificate to someone else?
Yes. During the booking process you must inform Cloud 9 of the name and pertinent contact information of theperson to whom you are transferring to.
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Can I bring additional people to my experience?
Yes. Please inform us during the booking process if you would like to add people to your experience. Assuming the experience provider has availability on the day of your request, you will be able to add additional people at the current experience price.Note that there are certain restrictions as to the maximum number of participants and spectators for each experience. These details can be found on each experience detail page.
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What happens if there is bad weather on the day of my experience?
Certain experiences are subject to weather conditions. In the case of questionable weather, pleasecontact your experience provider at the number provided to you on your booking confirmation email.
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If my Gift Card has been lost or stolen, will Cloud 9 replace it?
No. We will not replace lost or stolen gift certificates.[ back to top ]
