Experience Gifts How It Works

Giving An Experience Gift Is Easy

Common Questions?

1. Do I have to purchase a specific experience or can my recipient choose their own experience?
   If you know exactly what your recipient wants, you can purchase the specific experience gift for them. However, if you are not sure which experience gift they would like, you can give one of our gift certificates which your recipient can apply towards any of our experiences.
2. Do I have to select a booking date at the time of purchase?
   No. You may purchase any of our experience gifts without scheduling a specific date. Your recipient will have up to one year to choose a date and time most convenient to them.
3. What is your Return & Exchange policy?
   Worried they might not like it? Don't be. We have made our Return & Exchange Policy as easy as possible for you and your recipient.
   
   
   Experience Exchange Policy
   Recipients may exchange any un-booked experience at any time prior to the Experience Certificate expiration date free of charge. Booked Experiences must be exchanged outside of the posted cancellation policy for that particular experience.
   
   Should the recipient choose to exchange for a more expensive experience they will simply need to pay the difference in cost. Should they exchange for a less expensive experience they will be given a store credit at Cloud 9 Living.
4. What is included in the Gift Pack?
   We take a lot of pride in our gift pack so that you can present your recipient with something beyond their expectations. Included in each Gift Pack is: Gift Certificate, Personalized Message, and Detailed Card of their experience.
   View Our Gift Pack
5. When is my experience available?
   You can find the availability for each experience on its detail page. If there is a specific schedule, it will be posted here as well.