Frequently Asked Questions
Cloud 9 Living is the leading experience rewards company in the U.S with over 1,700 unique and memorable experiences in 41 cities nationwide.
Since 2005, we have implemented Experience based sales incentives programs, customer loyalty programs and team building events for some of the country's most respected companies including: Coca-Cola, Sprint Nextel, Deloitte & Touche, Corporate Express and First American, among others.
Cloud 9 Living has appeared in dozens of media including: NBC's The Today Show, USA Today, Los Angeles Times, Chicago Tribune, Outside Magazine, Wall Street Journal and the Associated Press.
How many experiences do you offer?
We currently offer over 1,700 experiences nationwide, with new experiences being added every day.
What locations do you offer experiences in?
We currently offer experiences in over 41 major markets nationwide, and are constantly expanding.
What types of experiences do you offer?
With experiences ranging from driving Nextel Cup style stockcars, cooking classes, and hot air balloon rides to flying a fighter plane, sailing on an America's Cup boat or a day at the spa, we have something for every taste and every budget.
How much do your experiences cost?
Over 80% of our experiences are priced under $500, and over 50% of our experiences are $200 or less.
Why should I switch to experiences to reward my employees rather than cash, travel, merchandise, etc.?
Experience Rewards generate unparalleled excitement and motivation amongst a workforce - beyond what is possible with traditional rewards such as cash, travel or merchandise. To learn more about the benefits of Experiences Rewards, click here to download a free whitepaper "7 Reasons Experience Rewards Can Boost Sales And Performance".
How easy is it to switch to experiences?
Easy. With our dedicated team of corporate account executives, we will assist you in effectively communicating and implementing an experience-based rewards program for your organization. And with our Cloud 9 Living gift certficates, it couldn't be easier for you to make once-in-a-lifetime happen every quarter.
How do I best inform employees about an experience-based rewards program?
With services ranging from eblast program announcements to co-branded websites, we will work with you to ensure that your Experience Rewards program is effectively communicated to your employees so that you maximize engagement and ROI.
What size companies do you work with?
We work companies of all sizes; from regional small businesses to Fortune 500 companies.
Who are some of your corporate clients?
We have worked with clients such as Intercontinental Hotels, First American Corporation, McDonald's, Allstate Insurance, RiteAid, Land O' Lakes, LinkedIn, Sprint/Nextel, and many more.
I don't know what type of experience to give my employee, what should I do?
Sometimes you may not know exactly what type of experience to give an employee or customer as a gift, which is why we offer our "9 Levels of Cloud 9" gift certficates.
When I give my employee a specific Cloud 9 Living experience, can they exchange it for other experiences?
Yes, your employees can exchange the experience they have been given for a different one. If the experience they wish to exchange for costs more than their original experience, they will be required to pay any difference in cost. If the new experience costs less than the original, they'll just have a remaining balance on their certificate.
I use a points-based incentive program to reward employees, can you design a program customized to our points-based program?
Yes. We have the ability to convert individual experiences or our experience-level gift certificates to correspond with whatever point ratio your company may use. With our co-branded websites, we have the ability to create a fully searchable website listing all experiences in corresponding points rather than dollar values.
Do you offer co-branded websites?
Yes, we offer our corporate clients a variety of co-branded website options, allowing you to reinforce your brand by customizing and displaying corporate logos and images on a personalized Cloud 9 Living website. With co-branded websites ranging from landing pages announcing program details, to fully searchable sites with all 1,700+ Cloud 9 Living experiences, we can accommodate your needs.
Do you offer co-branded gift certificates?
Yes. We can create co-branded gift certificates with your company's logo to reinforce your brand and strengthen the bond with your reward recipients.
Do you have expiration dates? Can the recipients extend their expiration dates?
Cloud 9 Living Experience Certificates (for specific experiences) have an expiration date of one (1) year from the date purchased and may be extended by calling Cloud 9 Living at 1-866-525-6839 prior to the original expiration date. All extensions will be subject to a $25 administrative fee and can be extended for a period of six (6) months from the original expiration date. Cloud 9 Living Gift Certificates purchased prior to August 22, 2010 have an expiration date of one (1) year from the date purchased. Cloud 9 Living Gift Certificates purchased on or after August 22, 2010 have an expiration date of (5) years from the date purchased. Gift Certificate expiration dates may be extended by calling Cloud 9 Living at 1-866-525-6839 prior to your original expiration date. All extensions will be subject to a $25 administrative fee and can be extended for a period of six (6) months from the original expiration date.
How easy is it to place orders?
Easy. As a corporate client, all you have to do is open a corporate account and submit orders periodically as needed. A dedicated Cloud 9 Living representative will be available from program inception to completion to answer any questions you may have and help ensure all your needs are met.
Are there minimum order requirements?
No.
Does everyone receive a gift box?
The choice is yours with regard to how your Cloud 9 Living experience is presented to your employee/customer/client, and we have three options to suit our clients' various needs. All Cloud 9 Living experiences and gift certificates are available in our signature "Cloud 9 Living" gift box, our "Cloud 9 Living" gift certificate holders, or may be delivered via a "Cloud 9 Living Email Certificate".
What payment methods does Cloud 9 Living accept?
We accept Visa, MasterCard, American Express, and Discover Cards as well as a company check.
