Returns & Exchanges

Even though we like to think everyone will love their Cloud 9 Living experience, we understand things happen. As such, we have to make our return and exchange policy as easy as possible.

Standard Purchaser Return and Exchange Policy
If you wish to return a gift you purchased, you must do so within 30 days of your purchase. All refunds must be requested by the original purchaser and all monies will be remitted only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the card used in the transaction. No refunds are allowed once a Cloud 9 Experience is booked in accordance with booking requirements found at www.cloud9living.com

Extended Holiday Return Policy
Experiences or gift cards purchased between November 20th 2007 and December 31st 2007 can be returned through January 31st 2008 free of charge. All other return policies apply.

Recipient Return and Exchange Policy
Recipients may exchange unbooked experiences at any time prior to the Experience Certificate expiration date FREE OF CHARGE. Booked Experiences must be exchanged outside of the posted cancellation policy found on the relevant Experience Detail page at www.cloud9living.com.

Should the recipient choose to exchange for a more expensive experience they will simply need to pay the difference in cost. Should they exchange for a less expensive experience they will be given a store credit at Cloud 9 Living.