Return & Exchange Policy

Worried they might not like it? Don't be. We have made our Return & Exchange Policy as easy as possible for you and your recipient.

Extended Holiday Return Policy - 2009

To make your holiday shopping a bit less stressful, any experience or gift certificate purchased between November 15, 2009 and December 31, 2009 can be returned through January 31, 2010 free of charge. All other return policies apply.

Standard Return Policy

If you wish to return a gift you purchased, for any reason what so ever, just give us a call within 30 days of your purchase and we will issue you a refund. For security reasons, all refunds must be requested by the original purchaser and the refunded money will be remitted only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the card used in the transaction. No refunds are allowed once a Cloud 9 Experience is booked.

Experience Exchange Policy

Recipients may exchange any un-booked experience at any time prior to the Experience Certificate expiration date FREE OF CHARGE. Booked Experiences must be exchanged outside of the posted cancellation policy for that particular experience.

Should the recipient choose to exchange for a more expensive experience they will simply need to pay the difference in cost. Should they exchange for a less expensive experience they will be given a store credit at Cloud 9 Living.