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Creating and Managing a Registry
How do I find a registry?
Finding a registry online is as easy as selecting Gift Registry from the top of the Home Page. Once you are in the registry section, click on Find a Registry. Then enter the first name and the last name of the registrant and select Find Registry. You can include the registrant's event date or their state of residence to help narrow the search, but this information is not required. Once you find the registry that you are looking for, just click on the name to view the registry.
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Finding a registry online is as easy as selecting Gift Registry from the top of the Home Page. Once you are in the registry section, click on Find a Registry. Then enter the first name and the last name of the registrant and select Find Registry. You can include the registrant's event date or their state of residence to help narrow the search, but this information is not required. Once you find the registry that you are looking for, just click on the name to view the registry.
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Does a registry with Cloud 9 living cost anything?
Of course not! There is no sign up or set up charge and you will receive the full value of all experiences and/or store credit you are given.
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Of course not! There is no sign up or set up charge and you will receive the full value of all experiences and/or store credit you are given.
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When should I register?
We suggest that you register three to six months before the wedding or other event. This allows family and friends enough time to purchase gifts for engagement parties and showers, as well as your wedding. We also advise you to visit your registry regularly to add our latest experiences, and to make sure that there is still a wide selection of gifts for your friends and family to choose from.
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We suggest that you register three to six months before the wedding or other event. This allows family and friends enough time to purchase gifts for engagement parties and showers, as well as your wedding. We also advise you to visit your registry regularly to add our latest experiences, and to make sure that there is still a wide selection of gifts for your friends and family to choose from.
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Is there a limit to what I can add to my registry?
Of course not! You may add as many experiences as you wish and can also select a dollar amount in your Cloud 9 Living Account to which people can contribute.
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Of course not! You may add as many experiences as you wish and can also select a dollar amount in your Cloud 9 Living Account to which people can contribute.
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How will I be notified when someone contributes to my registry?
Each time someone contributes to your registry, you will receive an email notification of what has been given. You will also be able to view what you have been given, and by whom, from your Account Summary.
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Each time someone contributes to your registry, you will receive an email notification of what has been given. You will also be able to view what you have been given, and by whom, from your Account Summary.
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How often are registry purchases updated?
Purchases are updated immediately and will be reflected in your Cloud 9 Living Account.
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Purchases are updated immediately and will be reflected in your Cloud 9 Living Account.
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What if I receive duplicate experiences?
If you receive a duplicate experience you can exchange it for another experience or convert the experience value into store credit.
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If you receive a duplicate experience you can exchange it for another experience or convert the experience value into store credit.
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When can I use the experiences or store credit I have been given?
You can use the experiences and/ or store credit immediately. From your Cloud 9 Living Account you may request bookings for any experience you have been given or apply your store credit to any bookings or purchases.
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You can use the experiences and/ or store credit immediately. From your Cloud 9 Living Account you may request bookings for any experience you have been given or apply your store credit to any bookings or purchases.
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Can I exchange experiences I have been given?
Yes, you can exchange one experience for another experience or convert the experience value into store credit as long as you have not selected a booking date for the experience.
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Yes, you can exchange one experience for another experience or convert the experience value into store credit as long as you have not selected a booking date for the experience.
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Can several guests pitch in and buy one gift?
Yes, we often have groups of guests purchase a gift together. We only ask that they use one credit card to make the purchase.
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Yes, we often have groups of guests purchase a gift together. We only ask that they use one credit card to make the purchase.
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Can I make changes to my registry?
Yes, you can add or delete items or make changes to your personal information online 24 hours a day, 7 days a week.
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Yes, you can add or delete items or make changes to your personal information online 24 hours a day, 7 days a week.
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Can i link to my registry from my own web page?
Yes. If you have your website you can easily link direct to your Cloud 9 Living registry. A URL will be provided during the registry creation process.
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Yes. If you have your website you can easily link direct to your Cloud 9 Living registry. A URL will be provided during the registry creation process.
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How does Cloud 9 Living protect my personal information online?
We take security and protection of personal information very seriously and never sell your information to a 3rd party. When you first create your registry, you will be asked to establish a password. This password must be used to edit your registry or to gain access to your profile. Additionally, we employ the services of industry leading ScanAlert’s Hacker Safe program, which tests our site dailly for over 6,000 potential security problems.
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We take security and protection of personal information very seriously and never sell your information to a 3rd party. When you first create your registry, you will be asked to establish a password. This password must be used to edit your registry or to gain access to your profile. Additionally, we employ the services of industry leading ScanAlert’s Hacker Safe program, which tests our site dailly for over 6,000 potential security problems.
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Will my personal information (address, telephone numbers etc.) be accessible to friends and family or displayed on the website?
No. Only your name, event type, event date, city and state will be displayed on the website or printed on your registry.
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No. Only your name, event type, event date, city and state will be displayed on the website or printed on your registry.
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How long do registries remain online?
Your registry will remain active for one year after the date of the event.
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Your registry will remain active for one year after the date of the event.
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How do I let my friends and family know I have registered at Cloud 9 Living?
Once you have created your registry, you will be able to notify your friends and family with our "Registry Announcement" feature.
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Once you have created your registry, you will be able to notify your friends and family with our "Registry Announcement" feature.
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Where can gifts from my registry be purchased?
Gifts from your registry may be purchased online or by calling 1.866.5.CLOUD9 (866.525.6839).
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Gifts from your registry may be purchased online or by calling 1.866.5.CLOUD9 (866.525.6839).
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How can I permanently delete my Cloud 9 Living registry?
If you would like to remove your registry from us, please contact our registry customer service at registry@cloud9living.com or by calling 1.866.5.CLOUD9 (1.866.525.6839).
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If you would like to remove your registry from us, please contact our registry customer service at registry@cloud9living.com or by calling 1.866.5.CLOUD9 (1.866.525.6839).
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Finding and Shopping From a Registry
How do I find a registry?
Finding a registry online is as easy as selecting Gift Registry from the top of the Home Page. Once you are in the registry section, click on Find a Registry. Then enter the first name and the last name of the registrant and select Find Registry. You can include the registrant's event date or their state of residence to help narrow the search, but this information is not required. Once you find the registry that you are looking for, just click on the name to view the registry.
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Finding a registry online is as easy as selecting Gift Registry from the top of the Home Page. Once you are in the registry section, click on Find a Registry. Then enter the first name and the last name of the registrant and select Find Registry. You can include the registrant's event date or their state of residence to help narrow the search, but this information is not required. Once you find the registry that you are looking for, just click on the name to view the registry.
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What if I cannot find a registry online and I know that someone is registered with Cloud 9 Living?
If you cannot find the registry you are looking for please contact us at registry@cloud9living.com or by calling 1.866.5.CLOUD9 (1.866.525.6839).
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If you cannot find the registry you are looking for please contact us at registry@cloud9living.com or by calling 1.866.5.CLOUD9 (1.866.525.6839).
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Where can I purchase gifts from a Cloud 9 Living Registry?
You can purchase gifts from a registry online or by calling 1.866.5.CLOUD9 (1.866.525.6839).
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You can purchase gifts from a registry online or by calling 1.866.5.CLOUD9 (1.866.525.6839).
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If I am purchasing a gift, do I need a password to access a registry?
No, you will only need to know the registry name or the registrant's name.
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No, you will only need to know the registry name or the registrant's name.
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How will my gift be delivered?
All experiences, or store credit contributions, are delivered via an Email certificate to the recipient.
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All experiences, or store credit contributions, are delivered via an Email certificate to the recipient.
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Can I include a personal message?
Yes. During the checkout process, you have the option of typing a personal message to the recipient.
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Yes. During the checkout process, you have the option of typing a personal message to the recipient.
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Will Cloud 9 Living confirm my online order?
Yes, you will receive an order confirmation via email.
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Yes, you will receive an order confirmation via email.
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