Easy Returns & Exchanges + No Expiration Date

Extended Holiday Return Policy: To make your holiday shopping a bit less stressful, any Experience Voucher or Gift Certificate purchased between November 1, 2019 and December 31, 2019 can be returned through January 31, 2020 free of charge (all other return policies apply).

All vouchers that have not been redeemed can be returned hassle-free within 30 days—free of charge, no questions asked.

Even after the 30-day return window closes, you can exchange your voucher for anything else in our marketplace at any time. If you choose an experience that costs more, you'll simply have to pay the difference. If you choose an experience that costs less, you'll have a credit towards your next booking with Cloud 9 Living. And our vouchers never expire!

Our Price Guarantee

Not only do we curate the best experiences for you, we also guarantee that you'll pay the same price through Cloud 9 Living as you would buying directly from our experience providers. Plus, you get the benefit of our flexible policies, convenient shopping experience, and exceptional customer support with no added costs.

If you find the same experience with the same provider advertised at a lower standard price (does not include vendor promotions or sales), simply contact us at (866) 525-6839 or email us at info@cloud9living.com and we’ll match the advertised price.

Instant E-Voucher

With instant e-voucher delivery, we make it easy to find and give the perfect gift fast—even if you’re shopping at the last-minute. You’ll be able to send an amazing experience to your loved one immediately for instant gratification for you and your recipient.