For this quarter’s Supplier Spotlight, we’re recognizing Hornblower Cruises & Events! They have been a valued Virgin Experience Gifts partner for more than 10 years. We have booked over 2,200 groups with them for dining and sightseeing cruises, and have received amazing feedback from our shared customers. They always provide outstanding service and are a joy to work with!

Want to know the secret to their success? Find it below! Learn about the history of Hornblower Cruises & Events. Discover their philosophy on providing legendary customer service. And read for yourself just what Virgin Experience Gifts customers are saying about their cruise experiences.

 

Virgin Experience Gifts - Hornblower Cruises

 

The History of Hornblower Cruises & Events

Since Founder and CEO Terry MacRae purchased a small charter yacht business in 1980, Hornblower Cruises & Events has grown in leaps and bounds by focusing on one mission: delivering premier, high-quality dining, entertainment and cruise experiences.

Today, guests choose the California-based company for all sorts of occasions, such as: vacations, weddings, corporate outings and private charters, plus individual dining cruises and tourism excursions. The company cruises from seven California post cities, as well as a New York City location. It proudly runs two National Park Service concessions with Alcatraz Cruises and Statue Cruises. And as of 2014, Hornblower Cruises & Events also operates Niagara Cruises, in partnership with the Niagara Parks Commission.

 

Virgin Experience Gifts - lunch dinner brunch cruises

 

Company Philosophy on Providing Legendary Customer Service

Hornblower Cruises & Events strives to create unparalleled experiences for all guests. This starts from the first time someone hears about the company and its offerings; then continues as folks visit the website, call the reservation center, and/or step aboard a luxurious yacht for an unforgettable outing.

As an esteemed provider of hospitality in the U.S., the company ensures that certain service standards are diligently maintained for both prospective guests and current patrons. All crew members are required not only to be thoroughly trained, but also certified on these standards, which emphasize core values like: respect, safety, communication, team work, and professionalism.

 

Virgin Experience Gifts - lunch dinner brunch cruises

 

Virgin Experience Gifts Customer Reviews on Cruise Experiences

  • It was a great experience. I would really recommend this life experience to anyone. The friendliness of the staff was outstanding. I love how they made this experience really memorable. Loved it. THANK YOU.
    – M. Alvarez
  • My first time on a romantic cruise. Loved it so much, we will be booking it again. Loved the food, and the ship’s tour around San Francisco — it was amazing.
    – A. Soto
  • It was the best time I've ever had in my life, I didn't expect that! Wow, so amazing. I love the Bay Area.
    – D. Cazi
  • Loved the food, DJ, music, dance floor. Our waitress (Kim) was amazing! Loved her energy. She always checked in on us, made sure we enjoyed our food, and even got us on the dance floor. Loved this experience!
    – S. Wong
  • Hornblower dinner cruise was a very great, romantic setting. The food was just so delicious, and we couldn't have asked for more. We both had a great time and would love to do it again. This was a birthday gift that I had bought for my boyfriend a long time ago, and it was long overdue. It was definitely worth every penny. Thank you all for the great service!
    – L. Alvaro

Virgin Experience Gifts - lunch dinner brunch cruises

Virgin Experience Gifts - lunch dinner brunch cruises