Careers

Experience Coordinator

To apply for this position, please email your cover letter and resume to careers@cloud9living.com
and include Experience Coordinator in the subject line.

About Cloud 9 Living:

Cloud 9 Living is the leading experiential gifting company in the U.S.  Via our website (www.cloud9living.com) we offer over 2,000 unique experiences as gifts - ranging from city tours or hot air balloon rides to stock car racing and fighter pilot missions.    

Job Description:

As an Experience Coordinator, you will be the main point of contact for our customers. Your primary responsibility will include:

  • Providing personable, non-scripted, phone, email and chat support for our customers
  • Understanding our customers' needs, providing options, setting expectations, managing situations that arise and seeing them through to resolution
  • Answering pre-sales questions about experiences, policies, etc
  • Processing and fulfilling orders
  • Managing and executing experience reservations
  • Working with Account Managers to update experience listings
  • Helping coordinate payments to our network of experience providers with our accounting team 
  • Enjoying the fact that you are helping people go out to do some amazing stuff
  • Smiling and laughing

Qualifications Required:

  • Ability to problem solve, think on your feet and take initiative
  • Professional, yet personable, communication skills (verbal and written)
  • Must enjoy speaking on the phone
  • Ability to multi-task in fast paced environment
  • Work well in team environment & open office space
  • Strong commitment to customer service
  • Must be a true "people person"

Preferred:

  • Experience in the hospitality industry
  • Passion for working with an innovative, small but growing company
  • Love of experiences / travel / adventure

What we offer:

  • Competitive salary
  • 100% paid medical/dental for all employees -- family coverage available at group rates.
  • 401K with employer contribution.
  • Generous time off to make sure you stay balanced.
  • Volunteer Time Off - 2 days per year so you can give back to a charity of your choice
  • Quarterly "product testing" (i.e. stock car driving, whitewater rafting, ATV'ing) -- we eat our own dog food. . .so to speak.
  • A fun, casual, hard-working team to spend your days with!

What we live by:

  • Show Integrity & Accountability
  • Always Deliver Legendary Service
  • Be Passionate
  • Embrace Change
  • Live Humbly
  • Choose a Positive Attitude
  • Be Pleased but Not Satisfied
  • Compliment Often
  • Communicate

To apply for this position, please email your cover letter and resume to careers@cloud9living.com
and include Experience Coordinator in the subject line