Gift certificates can be applied towards any of our 1,800+ experiences in our 46 regions.
Each experience has its own availability from which your recipient can choose the date and time that is most convenient to them.
And, our gift certificates never expire.
If you are not sure which experience to give, try a Gift Certificate and let your recipient choose for themselves.
- Choice – your recipient can apply their certificate towards any of our 1,800+ experiences
- Flexibility – our certificates can be combined towards more expensive experiences or applied towards multiple experiences if enough value permits
- Delivery – choose from 3 delivery options: Mail a Gift Pack, Email an e-Certificate or Print a Certificate after checkout
- The most exciting gift certificate they'll ever receive!
How do your Gift Certificates work?
Your recipient will be able to apply their gift certificate towards any of our 1,800+ experiences.
Should their chosen experience be of less value than their gift certificate, they will have a remaining unredeemed balance which can be applied towards another experience booking. If their chosen experience is of greater value, they will simply need to pay the difference in price.
What is your Return & Exchange Policy?
Worried they might not like it? Don't be. We have made our Return & Exchange Policy as easy as possible for you and your recipient.
Standard Return Policy
If you wish to return a gift you purchased, for any reason what so ever, just give us a call within 30 days of your purchase and we will issue you a refund. For security reasons, all refunds must be requested by the original purchaser and the refunded money will be remitted only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the card used in the transaction. No refunds are allowed once a Cloud 9 Experience is booked.
Extended Holiday Return Policy
All purchases made between November 15, 2013 and December 31, 2013 can be returned until January 31, 2014. For security reasons, all refunds must be requested by the original purchaser and the refunded money will be remitted only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the card used in the transaction. No refunds are allowed once a Cloud 9 Experience is booked.
Experience Exchange Policy You can exchange the experience you have been given for a different one. Unbooked experiences can be exchanged at any time prior to any applicable Experience Certificate expiration date FREE OF CHARGE. Booked Experiences can also be exchanged but must be exchanged outside of the posted cancellation policy found on the relevant Experience Detail page at www.cloud9living.com.
If the experience you are exchanging for costs more than your original, you will be required to pay any difference in cost. If your new experience costs less than your original, the remainder will constitute an unredeemed balance remaining on such Experience Certificate.
Can I purchase a custom gift certificate amount (ie: $79, $143, etc)?
Yes. If you wish to order a gift certificate with a custom amount, please call us at 1-866-525-6839 and one of our Experience Consultants will be able to assist you.
What are my delivery options?
We offer 3 delivery options to make sure your gift is delivered on time and in style. Whichever option you choose, your recipient is sure to be excited and will be on their way to Cloud 9!
1.) Gift Pack (shipped via FedEx - Ground, 3 Day, 2 Day and Overnight available)
2.) Email Certificate (delivered right to their InBox)
3.) Printable Certificate (print after checkout and put into a card)
Each option includes details of their experience, booking instructions, a personalized gift message from you, and more.