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Checkout FAQs

All vouchers that have not been redeemed can be returned hassle-free within 30 days—free of charge, no questions asked.
Even after the 30-day return window closes, you can exchange your voucher for anything else in our
marketplace at any time. If you choose an experience that costs more, you'll simply have to pay the
difference. If you choose an experience that costs less, you'll have a credit towards your next booking
with Cloud 9 Living.

And our vouchers never expire!

Recipients will be able to book a date that is convenient for them by clicking Redeem and entering in their gift voucher number. If you would like to book on their behalf or book an experience for yourself, you will be prompted to submit a date after checkout by clicking 'Book Now'. 

Your voucher can be emailed directly to your recipient (either immediately or you can schedule it to be sent at a later date) or you can email it to yourself to print later. You will also be able to print the voucher after checkout in both instances.
No. Our vouchers never expire.

Yes. Our site is secured by a premium GoDaddy SSL certificate; your personal information is protected by up to 256-bit SSL encryption. For additional information on the security of your personal information, please read our Privacy Policy.

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  • 30 Day Returns
  • No Expiration Dates
  • Price Guarantee
  • Free Exchanges
  • Buy Now, Book Later

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