Worried they might not like it? Don't be. We have made our Return & Exchange Policy as easy as possible for you and your recipient.
To make your holiday shopping a bit less stressful, any Experience Voucher or Gift Certificate purchased between November 1, 2017 and December 31, 2017 can be returned through January 31, 2018 free of charge. All other return policies apply.
If you wish to return a gift you purchased, for any reason what so ever, just give us a call within 30 days of your purchase and we will issue you a refund. For security reasons, all refunds must be requested by the original purchaser and the refunded money will be remitted only to the original purchaser in accordance with the original payment method. In other words, we can only issue a refund to the person who made the purchase and can only credit the card used in the transaction. No refunds are allowed once a Cloud 9 Experience is booked.
Recipients may exchange any un-booked Experience Voucher at any time free of charge. Booked Experiences must be exchanged outside of the posted cancellation policy for that particular experience.
Should the recipient choose to exchange for a more expensive experience they will simply need to pay the difference in cost. Should they exchange for a less expensive experience they will be able to apply the remaining balance towards an experience of their choice.