Return & Exchange Policy
Worried they might not like it? Don't be. We have made our Return & Exchange Policy as easy as possible for you and your recipient.
Extended Holiday Return Policy
To make your holiday shopping a bit less stressful, any Experience Voucher or Gift Certificate purchased between November 1, 2020 and December 31, 2020 can be returned through January 31, 2021 free of charge (all other return policies apply).
Standard Purchaser Return and Refund Policy
If you wish to return a Gift Certificate or Experience Voucher you must do so within 30 days of your purchase. All refunds must be requested by the original purchaser and will be made only to the original purchaser in accordance with the original payment method. If the Gift Certificate or Experience Voucher has been registered at cloud9living.com by someone other than the purchaser, the registered owner must contact Cloud 9 Living to authorize a refund to the purchaser. If the Gift Certificate or Experience Voucher has been delivered by Cloud 9 Living to someone other than the purchaser, the recipient must contact Cloud 9 Living to authorize a refund to the purchaser. No refunds are allowed once an Experience is booked in accordance with booking requirements found at the Website.
Recipients may exchange unredeemed or redeemed but unbooked Experiences at any time free of charge.
Should the recipient choose to exchange for a more expensive Experience, he or she will simply need to pay the price difference. Should he or she exchange for a less expensive Experience, the remainder will constitute an unredeemed balance remaining on such Experience Voucher or Gift Certificate, which will be applied to the recipient's account. Such unredeemed balances may only be redeemed toward future bookings of Experiences at the Website and are not redeemable for cash.