*Suggested months are July & August
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Experience Gifts.
Once you have scheduled a date and received a booking confirmation, cancellations for a refund are not allowed. However, you are can reschedule your experience up to 16 days prior to the experience, subject to a $10 per person rescheduling fee. Failure to appear on your booked date or to reschedule in accordance with these requirements will result in the loss of value of your experience.